Privacy

This document outlines how Ergo-Motion protects the privacy of your personal information. Everyone working at Ergo-Motion is required to adhere to the protections described in this policy.

 COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION

 What personal information do we collect?

We collect the following personal information:

  • Identification and Contact information
  • Funding information
  • Health information
  • Employment  information

LIMITS ON COLLECTION

We collect only the information that is required to administer your file for the purpose of providing our ergonomic services.  Information collected may also be used for the purposes of quality improvement.

We do not collect any other information, or allow information to be used for other purposes, without your consent – except where authorized to do so by law.

Your consent is required before we will disclose your information to third parties for any purpose unless we are authorized to do so by law.

All information shared with your employer would be strictly related to function and your ability to perform your job. No details of diagnosis, treatment, medication or specialists would be shared with your Employer.
 Can you withdraw consent?

You can withdraw or amend your consent at any time, except where Ergo-Motion has already made disclosures in reliance on your consent or the disclosure is authorized by law. If you refuse to provide consent or withdraw consent, you will be advised of the impact in terms of service provision from Ergo-Motion.

ACCESS

How do you access the personal information held by Ergo-Motion?

You have the right to access your record in a timely manner. If you request a copy of the information collected, one will be provided to you.

Requests for access to your information must be made in writing to privacy@ergo-motion.com.

What if you feel your record is not accurate?

We make every effort to ensure that all of your information is recorded accurately. If an inaccuracy is identified, you can request that a note be made to reflect this on your file.

INFORMATION SAFEGUARDS

 How secure is your information?

Safeguards are in place to protect the security of your information. These safeguards include a combination of organizational, physical, and technological security measures that are appropriate to the sensitivity of the information. These safeguards are aimed at protecting personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

What is our communications policy?

We protect personal information regardless of the format. Specific procedures are in place for communicating by phone, email, fax, and post/courier.

How long do we keep information?

We retain your personal information for 10 years as per our retention policy which is guided by requirements related to law and professional regulations.

How do we dispose of information when it is no longer required?

When information is no longer required, it is destroyed in a secure manner.

COMPLAINTS PROCESS

If you believe that Ergo-Motion has not replied to your access request or has not handled your personal information in a reasonable manner, please address your concerns with the Privacy Officer.

If you are still concerned after contacting the External Privacy Officer, you may also choose to make a complaint to the relevant licensing authority; the provincial privacy commissioner; or the federal privacy commissioner.

Ergo-Motion is committed to protecting your privacy.

If you have any questions regarding our privacy practices, please contact our Privacy Officer at privacy@ergo-motion.com